This post includes the bodies of several emails from Tina Engler to Ellora’s Cave’s business list (hosted on yahoogroups). Note that where there are email addresses listed in the body, I’ve reduced it to the part in the front of the domain name (e.g., website@) to not be a source of spam.
Aug 12: Website & New EC Active Author Group
Date: Wed, Aug 12, 2015 at 7:26 PM
Subject: [ec_biz] a new group for active EC authors & site update
After the past couple days I’m starting to feel like the town crier so (hopefully!) this will be my last post for at least a week 🙂
- search engine done
- author pages done
- made “coming soon” section our current priority as of today
- new front page after that
- series search is next
- adjusting book pages so the cover isn’t stretched out
*any errors for points 1 & 2 should be sent to website@ as they are completed
New Group Loop
This week I’m going to be sending out invitations to a private, closed group for active EC authors! The new group is voluntary and participatory; it’s not an announcements-only loop. The group’s main foci are: brainstorming, blurb help, strategizing, maximizing sales, and maintaining communication. If you are an active EC author with a professional reputation (i.e. no history of making private business matters public fodder) then you will receive an invite so long as you meet one of the following criteria:
- Had an EC book release within the past 3 months
- Have an EC book that hasn’t yet released, but has a scheduled release date
- Signed a contract with EC within the past 3 months and are in good standing with your editor by turning in your revisions/edits on or before the agreed upon due date
- Are a full time EC employee.
*Please remember this is NOT mandatory. If you receive an invitation but feel you’ve already got too much on your plate to deal with, simply decline it. You will NOT be frowned upon for doing so!! Alternately, you can accept the invite then opt out of individual emails so you can check the loop when time, energy, and desire allows. It’s totally up to you.
And finally, inactive authors who still have books under contract at EC will continue to receive all announcements that pertain to them here on the biz loop. You are not removed from our biz loop (unless you choose to unsubscribe) so long as your books are contracted at EC.
Tina, whose typing fingers are getting sore 🙂
Except, of course, quite a few people were silently shoved off of (or never added to) the ec_biz list, so this blog is the place they get those emails. Call it a public service.
August 12th Addendum to Email Contact List
Sent: Wednesday, August 12, 2015 3:38 PM
Subject: [ec_biz] Addendum to Email Contacts
- The main email for authors to use for anything you hadn’t listed, and actually for anything if they don’t remember the other addresses, is AuthorInfo@. Anything they send there (including stuff for contracts, royalties, whatever) will be routed to the right place for them. So if they can only remember one EC email address, that’s the one to use.
And for rights buybacks, authors should cc contracts@ when emailing patty@.
August 12th A Final Post for Now
Sent: Wednesday, August 12, 2015 4:22 AM
Subject: [ec_biz] a final post (for now) with a thank you
First of all, I want to thank you for your patience and understanding as we get over this hump. I am humbled and sincerely warmed by the outpouring of positivity and graciousness the overwhelming majority of you have sent our way. You make all the hard work and long nights very much worth it 🙂
Secondly, after speaking with an EC author who’s been with us for a while but who I hadn’t met until recently, I realized that we’ve been far too silent this past year. This person pointed out that the majority of EC’s authors are good, professional people and therefore shouldn’t be punished because of a few bad apples. While it was never our intention to punish anyone, we have come to realize that we have indeed been far too silent over the course of the last year. The bad apples are going to do what bad apples do regardless to whether or not we maintain transparency or cloak ourselves under a veil of silence. Gun shy though we may be, s/he is correct. Therefore we will do our very best to be more communicative on a regular basis.
I often wax nostalgic for the old days when I was able to be 100% transparent with our authors and never once have to worry someone would leak private business information onto public forums and social media. While I realize those days can’t be relived due to sheer growth, I would remind those of you who have been with EC for over a decade that I am the same person now who I was back then. What you see is what you get. I have no hidden agendas and rate 0% in the “poker face” arena. I have always kept my life an open book and that will never change. My goal both then and now is to maximize your profits and make you proud to be an EC author. While the current market has turned the publishing world on its heels, we will continue to reinvent ourselves as we’ve done a plethora of times before. We got through the Borders debacle and bounced back stronger than ever thanks to the business acumen of our CEO, Patty Marks, during a time when many publishers went under. Amazon is merely another bump in the road and, as always, we can and will endure and end up stronger because of it.
Those of you who know me are aware of the fact that I (a) don’t bullshit people and (b) never, ever give up. Because of our small but mighty team at EC, we WILL put you back on the map and make sure you rule over it. THAT IS A PROMISE!!
Again, thank you for your kindness, generosity, and belief in EC. I allowed myself to behave reactively toward the negativity for a year, but that is over. I love EC and I love the vast majority of our authors both new and old. Here’s to reclaiming our stronghold.
A few bad apples? That’s how you’re choosing to characterize authors making you money who are upset about (purported) slow/no pay and/or underpayment?
August 11th Contact List
Sent: Tuesday, August 11, 2015 9:41 PM
Subject: [ec_biz] EC emails
I apologize in advance for inundating you with an uncharacteristic amount of notices! I want to make various issues easy to find by having their own subject lines rather than grouping them together in one large email. I’m trying to become more conscientious where that’s concerned, though sometimes I do forget. But I’m digressing…
VERY IMPORTANT NOTICE FOR YOUR BENEFIT
When you need to email EC please email ONLY the appropriate address and nobody else. Otherwise everyone included in the email occasionally assumes someone else addressed the issue. This happened recently which is why I’m addressing it now.
contracts@ – new contracts, new contract questions, and rights reversion requests that meet the criteria (sold less than 100 copies in time frame specified in contract)
royalties@ – royalty questions that can only be answered by the accounting department, missing statements (you should ALWAYS receive a statement with each check,) and discrepancies between statements and monies received (this is rare, but it does occasionally happen.) For the next couple of months please only email royalties@ for missing statements and discrepancies between statements & monies received. This kindness on your behalf is greatly appreciated as Courtney is working 7 days a week (literally) to catch up.
patty@ – questions pertaining to rights reversion requests wherein the author knows they don’t meet the criteria for free reversions and are asking for a buy-back price. As an FYI, the prices are straightforward and are based on anticipated loss of income over a 3-year period. (I’m pretty sure it’s 3 years, but I’m not 100% on that and I don’t want to wake her up to confirm!) Point being, we don’t hijack the prices. Each and every request is calculated the same way.
website@ – issues with the new site.
jaid@ – when you have exhausted yourself of all proper channels and feel that your question and/or issue hasn’t been sufficiently addressed then I’m the one to contact. (It doesn’t matter which department this pertains to.) I’m also the person to contact for anything that has to do with marketing, creative PR, or just project ideas you have that would require me to give the green light before proceeding. Example: authors X, Y, & Z would like to put together a niche anthology (which we don’t typically do anymore) bc they think it has sales potential based on (insert reason.)
josem@ – social media issues/questions/ideas.
It’s important we work together; emailing only the proper address is a vital part of that. It’s especially crucial for general email addresses (contracts, royalties, website) because multiple people access those boxes so never assume you’re reaching one specific staff member.
Thanks in advance!
“We don’t hijack the prices.” I disagree. So does Victoria Strauss:
One last thing: a publisher should not put a price on rights reversion. Charging a fee for reversion or contract termination is a nasty way for a publisher to make a quick buck as a writer goes out the door. A termination fee in a publishing contract is a red flag (for more on why, see my blog post). And attempting to levy a fee that’s not included in the contract is truly disgraceful.
August 11th Updates
Subject: [ec_biz] updates
We’re extremely and genuinely sorry for the delays you’re experiencing. I understand and empathize with your needs and worries, but I promise it’s getting better. Please hang in there while we catch back up, which we will and always do.
As an FYI: the fewer emails sent to accounting, the faster we can get royalties processed and mailed. Courtney recently had a family emergency and went to [visit a family member with a hospital emergency], but she is back in Ohio and working feverishly to catch up. I understand this is not your problem, but I hope you can lend your understanding.
Note that I edited out the specifics of what Courtney’s family emergency was to protect the privacy of that family member.
You know what? Rick and I have both worked as temps for Accountemps. There are plenty of temp/contract agencies that could have covered this.