Look, I’m an imperfect person. I also am not a huge complainer, even when there are plenty of things to complain about.
It took a lot of anger and disappointment to write this complaint about my stay in Puerto Rico and send it off to the CEO.
What did I hear?
So I called a few weeks later and was offered a “Be My Guest” coupon for a one night stay. Fair enough.
However, what actually finally made me really happy?
This notice from Hilton that the Conrad Condado Plaza was being rebranded as a Hilton. Sure, they didn’t announce it as a demotion. My letter may have had absolutely nothing to do with the outcome.
However, it seems that Hilton does, in essence, agree with me: a Conrad it wasn’t.
Kendra, I hope you’re doing well and they realize how awesome you are.